info@theangeljuicer.com.au

Privacy Policy

Your privacy is our responsibility and top priority.

We do not rent or sell customer information under any circumstances.

All information provided to us is used solely for the purpose of fulfilling your orders with us. All online payments are processed by PayPal and e-way: no payment information is stored by THE ANGEL JUICER. No personal bank or credit card details are stored by THE ANGEL JUICER. Credit card details can be accepted by phone but are destroyed once payment has been submitted. We advise our customers to not send credit card details to us via email.

We may use your email address to send our email warranty instructions and recipe ideas. Our newsletters and other announcements regarding promotions, new products and special features. Should you no longer wish to receive these communications please unsubscribe using the link in the email newsletter or send us an email at info@theangeljuicer.com.au.

 

Refund Policy

Simply return it to us in its original, unopened state within 7 days for a full refund. If product has been used a restocking fee may apply if no manufacturing fault is found.

SEND TO:
THE ANGEL JUICER
4 Service Ave, Ashfield NSW 2131

 

Delivery Information

  • In case of a missed delivery, a card will be placed in your letterbox to let you know when you can pick up your order from your local Post Office. Tracking number is emailed to you for your own reference.
  • If you’d like to amend your order with specific delivery instructions, please contact us as soon as possible after placing it.
  • We ship via Australia Post Standard and Express and Toll Ipec Couriers to business only. Please contact us if you wish to discuss other shipping options.
  • Shipping costs are automatically calculated based on your postcode for orders under $50.00.
  • A contact name and signature may be required upon delivery for all orders.
  • Every effort is made to securely pack your goods to ensure they arrive in good order. In the rare event of damage occurring in transit, we are committed to ship replacement goods to you as soon as possible.

 

Delivery Policy

  • FREE Shipping on ALL Juicer orders within Australia and FREE Shipping on ALL Spare Parts orders over $50.00.
    • Orders are shipped the same day they are ordered, and delivered within 2 to 7 days, via Australia Post with tracking details, or Toll Ipec Couriers if been delivered to a business.

 

Payment Methods

We accept payment by: Credit Card (Visa, Master Card & American Express), PayPal, Direct Deposit, Money Order and Bank Cheque.

 

Support

If you are experiencing any problems with THE ANGEL JUICER, we suggest you contact our Customer Support Desk before returning the product for preliminary servicing. Often, our Customer Support Representatives can help solve the problem without having the product serviced. If servicing is required, a representative can provide you with a service authorisation number and instruct you on how to get your product serviced.

Step 1: Contact the Customer Support Desk on 0409 797 848 or email us at info@theangeljuicer.com.au

Step 2: Explain the problem you are experiencing. If servicing is required, the representative will provide you with a service authorisation number and further directions.

Step 3: The representative will inform you as to which parts you need to return for service. When you send your juicer to our service centre, securely pack the unit by using the packing material inside the box. We are not responsible for loss of or damages to your juicer during transit.

Step 4: Briefly describe the problem you are experiencing with the following information to facilitate the speed and accuracy of your service request:

  • Your full name, address, phone number used upon purchase of THE ANGEL JUICER
  • Machine serial number
  • Date of purchase (month & year)
  • List of the parts you are returning
  • Problem(s) you are experiencing

Step 5: Enclose the above information sheet with your return package.

Step 6: Securely seal the package.

Step 7: Prepare and affix the shipping labels on the outside of the shipping box. Be sure to include your return address.

Step 8: We recommend that you insure the package against possible damages or loss in transit. Please ask your post office for more information.

Step 9: Ship the product prepaid; shipping costs are not refundable.

 

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